Updated Date: August 27, 2025
1. Introduction Welcome to KM Floor Solution (“we,” “our,” or “us”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website (kmfloorsolution.com), contact us for our services, or interact with us through our advertising and social media channels.
This policy is framed in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA) of India. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect We may collect the following types of personal data to provide and improve our floor polishing services:
- Personal Identification Information: Name, phone number, email address, and physical address (for site visits and service delivery).
- Service Information: Details about your property, the type of flooring (marble, granite, etc.), and the specific services you are interested in.
- Usage Data: Information collected automatically when you visit our website, such as your IP address, browser type, pages visited, and the time and date of your visit.
- Information from Third Parties: If you interact with our ads on platforms like Meta (Facebook/Instagram), we may receive information you have provided through their lead forms, such as your name, email, and phone number.
3. How We Use Your Information Your personal data is used for the following legitimate purposes:
- To Provide Our Services: To contact you, schedule site visits, provide quotes, and carry out the requested floor polishing services.
- To Communicate with You: To respond to your inquiries, provide customer support, and send you service-related updates.
- For Marketing Purposes: With your explicit consent, we may send you information about our promotions, new services, or special offers. You can opt-out of these communications at any time.
- To Improve Our Website and Services: To analyze how users interact with our website and to improve user experience and our service offerings.
- To Comply with Legal Obligations: To adhere to legal and regulatory requirements in India.
4. Data Sharing and Disclosure We do not sell your personal data. We may share your information only in the following circumstances:
- With Service Providers: We may share data with third-party vendors who perform services on our behalf, such as website hosting or marketing analytics, under strict confidentiality agreements.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
5. Data Retention We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
6. Security of Your Data We use reasonable administrative, technical, and physical security measures to protect your personal data from unauthorized access, use, or disclosure. We use SSL encryption on our website to protect data transmission. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.
7. Your Rights Under the DPDPA, 2023, you have certain rights regarding your personal data. You have the right to:
- Access the information we hold about you.
- Correct any inaccurate or incomplete data.
- Request the erasure of your personal data.
- Withdraw your consent at any time.
- Lodge a complaint with the relevant authorities.
To exercise any of these rights, please contact our Grievance Officer using the details provided below.
8. Third-Party Links Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
9. Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
10. Grievance Officer / Contact Us If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our designated Grievance Officer:
Address: #56, 10th A Cross, R.A.Road Viveknagar Post, Eijipura, Bangalore – 560047
Phone: +91 99722 46509